ITIL®: Intermediate Lifecycle Stream: Continual Service Improvement (CSI) Training Course

Primary tabs

Course Language

This course is delivered in English.

Course Code

itilcsi

Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.

Overview Overview

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Continual Service Improvement 
  • Continual Service Improvement Principles 
  • Continual Service Improvement Process 
  • Continual Service Improvement Methods and Techniques 
  • Organisation for Continual Service Improvement 
  • Technology for Continual Service Improvement 
  • Implementation Considerations 
  • Critical success factors and risks.

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From $4130
(123)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From $4130
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From $2080
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 $4130 $4130 $2080
2 $2380 $2330 $1305
3 $1797 $1730 $1047
4 $1505 $1430 $918
Cannot find a suitable date? Choose Your Course Date >>
Too expensive? Suggest your price

Related Categories


Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Excel VBA Introduction FL, Aventura - Corporate Center Tue, Sep 13 2016, 9:30 am $1780 / $3460
ORACLE PL/SQL Fundamentals CA, San Diego - Stonecrest IV Mon, Sep 26 2016, 9:30 am $4950 / $7190

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Brooklyn HeightsMon, Sep 19 2016, 9:30 am$2080 / $6730
AR, Little Rock - Regions CenterMon, Sep 19 2016, 9:30 am$2080 / $5980
Long IslandMon, Sep 19 2016, 9:30 am$2080 / $6680
MI, Ann Arbor – South State CommonsMon, Sep 19 2016, 9:30 am$2080 / $5880
MN, Eagan - Grand Oak IMon, Sep 19 2016, 9:30 am$2080 / $5480

Some of our clients