Online or onsite, instructor-led live CRM (Customer Relationship Management) training courses demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
CRM training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Maryland onsite live Customer Relationship Management (CRM) trainings can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
MD, Baltimore - Legg Mason Tower
100 International Drive 23rd Floor, Baltimore, united states, 21202
A state-of-the-art, 24-story glass skyscraper that sits on the edge of Baltimore's Inner Harbor is the signature home ...
A state-of-the-art, 24-story glass skyscraper that sits on the edge of Baltimore's Inner Harbor is the signature home of the Legg Mason office. It's located on the 23rd floor of this class-A office development, which is designed by world-renowned architects and boasts panoramic views. The office space benefits from the tower's ‘green' LEED credentials, proximity to Interstate 83 and excellent onsite amenities. Inner Harbor is the chief commercial and tourist destination in Baltimore and part of the Downtown area - the base for many key businesses.
This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.By the end of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalized customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led, live training in Maryland (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications.
By the end of this training, participants will be able to:
Learn Peoplesoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot and tune Peoplesoft system performance.
Course Aims
This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.
Course Objectives:
At the end of this course you will be able to:
Enhance existing customer service skills and develop new techniques to improve your customers’ experience
Understand your own impact on customers and identify ways to improve it
Understand the characteristics of ‘The Likeable Organisation’ and apply them
Utilise a ‘toolkit’ that will enable you to build customer relationships
Measure the importance of CRM for business success
Identify how effective CRM will improve business performance
Learning Outcomes
At the end of this course you will:
Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
Assess your own impact on customers and will have identified ways to improve it
Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
Be able to identify how effective CRM will improve business performance
Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.
In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.
Audience
Beginning administrators
Consultants
Sales OPS
IT managers
Power users
Format of the course
Part lecture, part discussion, exercises and heavy hands-on practice
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.
In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.
By the end of this training, participants will be able to:
Install and configure Odoo
Understand the fundamentals of Odoo
Create their own Odoo module
Integrate third party tools to Odoo
Maximize the usage of Odoo's features
Audience
Developers
IT professionals
Format of the course
Part lecture, part discussion, exercises and heavy hands-on practice
Note
To request a customized training for this course, please contact us to arrange.
In this instructor-led, live training in Maryland, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.
By the end of this training, participants will be able to:
Install and configure SAP ASE for data storage as well as transactional operations.
Understand and use SAP ASE components, tools, and utilities.
This instructor-led, live training in Maryland (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance.
By the end of this training, participants will be able to:
Understand the concepts behind Enterprise Resource Planning.
Understand and apply SAP's most important modules.
Unify and streamline business processes within a single integrated environment.
This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.
By the end of this training, participants will be able to:
Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
Use SAP to unify and streamline the Sales Order Process.
Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
Generate and export reports that can be used to gain valuable insights into a company's operations.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Maryland (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.
By the end of this training, participants will be able to:
Install SAP FICO and related sub-modules.
Gather business requirements and define an organization's structure.
Configure SAP FI and CO modules to manage the financial transactions within an organization.
Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.
This instructor-led, live training in Maryland (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.
By the end of this training, participants will be able to:
Install SAP HCM and related modules.
Gather business requirements and define appropriate HCM structures.
This instructor-led, live training in Maryland (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.
By the end of this training, participants will be able to:
Install and configure UIPath on both the server and client.
Identify tasks that are suitable for automation with software robots.
Understand how UIPath differs from other automation tools.
Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.
This instructor-led, live training in Maryland (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.
By the end of this training, participants will be able to:
Understand SAP Hana in-memory database
Accelerate access company data
Model data in an SAP Hana database
Carry out real-time analytics on large amounts of continuously changing data.
This instructor-led, live training in Maryland (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.
By the end of this training, participants will be able to:
Install and configure SAP S/4 Hana on premise or in the cloud.
Understand SAP S/4 Hana architecture and capabilities
Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
Understand how security is implemented in SAP S/4 Hana
Improve mobility of SAP applications using SAP Fiori
Test, debug and deploy SAP S/4 Hana to production
Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.
This instructor-led, live training in Maryland (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications.
By the end of this training, participants will be able to:
Set up a development environment to start writing SAP applications.
Read, understand, write, modify, execute and debug ABAP code.
This instructor-led, live training in Maryland (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM.By the end of this training, participants will be able to:
Preform end-to-end transactional activities in the SAP system.
Create and maintain MM master data in the SAP system.
Understand the organizational structure in the SAP system.
This instructor-led, live training in Maryland (online or onsite) is aimed at functional consultants who wish to create a business process for product management using SAP SD.
By the end of this training, participants will be able to:
Define an organizational structure in the SAP system.
Understand and implement master data in SAP SD.
Create sales inquiries, quotations, sales orders, and invoices in SAP the system.
This instructor-led, live training in Maryland (online or onsite) is aimed at software developers who wish to use SAP Hybris to define build, and deploy online e-commerce applications.
By the end of this training, participants will be able to:
Build an SAP Hybris clustered landscape.
Install, configure, and edit the SAP Hybris system.
Administrate an SAP Hybris landscape in a production environment.
Conduct tests and performance analysis on an SAP Hybris landscape.
This instructor-led, live training in Maryland (online or onsite) is aimed at technical persons who wish to install, configure, and manage an SAP application server.
By the end of this training, participants will be able to:
This instructor-led, live training in Maryland (online or onsite) is aimed at persons who wish to better manage a warehouse using SAP EWM.
By the end of this training, participants will be able to:
Manage large volumes of goods moving in and out of the warehouse.
Integrate warehouse and distribution processes with the broader supply chain.
Optimise inventory tracking in real time.
Reduce warehouse costs of processes, labor, and stock.
This instructor-led, live training in Maryland (online or onsite) is aimed at business analysts, consultants, and other corresponding personnel who wish to employ SAP PM for sustaining the performance of business units.
By the end of this training, participants will be able to:
Install and configure the SAP PM software.
Integrate the features of SAP PM into the IT structure of their business.
Utilize SAP PM as a tool for executing the responsibilities of maintenance roles.
Make use of SAP PM reports to resolve the needs of clients.
Recognize the importance of SAP PM implementations to plant workflow and the safety of work personnel.
This instructor-led, live training in Maryland (online or onsite) is aimed at analysts who wish to use SAP Business Warehouse (BW) and SAP Business Intelligence (BI) to organize, evaluate and interpret critical business data.
By the end of this training, participants will be able to:
Understand how SAP Business Warehouse (BW) ties in with other SAP systems.
Use SAP Business Warehouse (BW) to grapple large amounts of data from different sources.
Apply Business Intelligence (BI) techniques to make better business decisions.
Migrate complicated Excel spreadsheet data to the more efficient SAP Business Warehouse (BW) centralized database.
Resolve inconsistencies in data that is sourced from multiple stores.
This instructor-led, live training in Maryland (online or onsite) is aimed at end users who wish to understand SAP Business Suite 7 and operate its prominent features to better manage a cross-functional organization.
By the end of this training, participants will be able to:
Navigate SAP Business Suite 7's UI.
Understand the difference between SAP Business Suite and other SAP packages.
Understand the relationship between SAP Business Suite's foundational components.
Carry out common operations inside SAP Business Suite's foundational components.
This instructor-led, live training in Maryland (online or onsite) is aimed at developers who wish to use ABAP to build data oriented applications in SAP BW.
By the end of this training, participants will be able to:
Set up the necessary development environment to start developing.
Write clean, well-structured ABAP code oriented at data management.
This instructor-led, live training in Maryland (online or onsite) is aimed at developers who wish to implement, develop and adapt applications for Unicode support.
By the end of this training, participants will be able to:
Understand the difference between RICEF programs under Unicode and non-Unicode environments.
Address issues that result from Unicode vs non-Unicode environments.
Gather requirements and estimate the duration of an SAP Unicode Conversion.
Implement an SAP Unicode Conversion and measure the impact.
This instructor-led, live training in Maryland (online or onsite) is aimed at developers, data engineers, data scientists, database administrators, and business analysts who wish to install, deploy, and operate SAP Data Hub features to manage their organization's data landscape.
By the end of this training, participants will be able to use SAP Data Hub's data orchestration capabilities to manage data landscape, create data pipelines, and monitor data integrity and quality across their organization.
This instructor-led, live training in Maryland (online or onsite) is aimed at users who wish to prepare for the version C_ACTIVATE13 certification exam (includes ACT100 and ACT200).
This instructor-led, live training in Maryland (online or onsite) is aimed at managers who wish to streamline an organization's supply chain (inter-departmental and with customers, suppliers, contract manufacturers, logistics service providers, and other partners).
This instructor-led, live training in Maryland (online or onsite) is aimed at persons who wish to optimize how they manage the sales orders, shipping, billing, and invoicing of their organization's goods and services.
This instructor-led, live training in Maryland (online or onsite) is aimed at persons who wish to use OpenText StreamServe within their SAP document-driven business processes to improve the efficiency of document management and distribution.
By the end of this training, participants will be able to:
Understand the relationship between OpenText StreamServe and SAP Document Presentment.
Install the necessary SAP add-ons to use OpenText StreamServe.
Use OpenText StreamServe to enhance the creation, modification, control and distribution of documents.
Adapt documents for different types of destination media (email, SMS, web, printers, fax, etc.).
This instructor-led, live training in Maryland (online or onsite) is aimed at IT professionals and administrators who wish to implement the SAP Governance, Risk and Compliance (GRC) integrated solution in their organization.
By the end of this training, participants will be able to:
Understand the key concepts of SAP Governance, Risk and Compliance (GRC) 12.0.
Know the benefits of using integrated applications in SAP GRC.
Familiarize with the navigation, common functions, and reporting framework.
Learn how to carry out the GRC 12.0 implementation process, steps, and tasks.
Apply the best practices to meet enterprise security standards using SAP GRC.
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Testimonials (23)
Preparation tailored to our group.
Kinga - POSTDATA
Course - SAP ACTIVATE Project Management (C_ACTIVATE13)
Machine Translated
Parallelism between systems and complex information from laboratory works.
Madalina
Course - SAP MM
Machine Translated
That we got to use a test environment and could do what was trained. Hennie was such a wonderful person and was very welcoming.
Kirsten da Silva - Financial Planning Institute
Course - Microsoft Dynamics 365 Customer Insights (MB-220)
A trainer with very extensive practical knowledge and great contact with participants. A nice, open person :) What I liked most was responding to the participants' needs and providing comprehensive answers to specific questions. we felt that he really wanted to help us and teach us how to use the tools presented.
Anna - Polska Spółka Gazownictwa sp. z o.o.
Machine Translated
passion of the trainer, kindness and good in working with a team.
NOXOLO - Vergenoeg Mining Company
Course - SAP PM Fundamentals to Advanced
Everything was ok.
Aleksandra - SYSTEM GAZOCIĄGÓW TRANZYTOWYCH EuRoPol GAZ S.A.
Course - SAP Quality Management (PLM400)
The lecturer conducted the training in an understandable way, based on examples that illustrated the problems very well. All questions have been answered.
Kasia - Hitachi Energy Services Sp. z o. o.
Course - SAP Sales Order Processing and Supply Chain Management
Machine Translated
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
I liked the most that the trainer was professional, highly skilled in his domain of activity and very friendly towards us. 10/10
Claudiu - ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course - SAP Financial Accounting and Controlling (FICO) for Consultants
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
application scenarios introduction
Rachel - 个人
Course - Salesforce CPQ for Administrators
Trainer knowledge and experience share.
Marcin - Molex Sp. z o.o.
Course - SAP GRC 12.0
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - National Youth Development Agency
Course - Odoo for Developers
T. Nikhil is well-versed in his technical side of SAP GTS, he provided system overview on GTS which is good to know. He is very patience and attentive to my needs and I really appreciated his efforts and understanding. What I like the most is to have SAP test environment access so that I can get more hands-on practice even after the training. Am glad to hear that I can still reach out to the trainer for questions even after the training, this is something I didn't anticipate.
Amanda Lee - Nil
Course - SAP Global Trade Services (GTS100)
It was very practical with many examples and exercises..
Daria-Stefania Teaca - NTT DATA Romania S.A.
Course - SAP S/4 Hana (S/4Hana)
Los ejemplos claros que presentó el instructor
José Ernesto Cruz Pineda - Datavision digital
Course - SAP ASE for Database Administrators
Keeps me updated & knowledge refresh on ABAP area.
George Puscu - Molson Coors
Course - SAP ABAP for Developers
I like to show odoo screen and explain how to custom.
Joe was great, really engaging and knew his stuff. Great session, thank you again!
Cerys - Urenco
Course - Customer Relationship Management (CRM)
Ayman was a very good trainer. He explained our doubts and was very easy to understand. He gave satisfactory answer to all questions we raised.
Anna Bytnar - ABB
Course - SAP S/4 HANA SD (Sales and Distribution)
The fact that we could now undersatand how it all fits together and a better understanding of what can be done.
Michele Moutinho - BMW
Course - SAP OpenText StreamServe
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
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